Shipping & Return Policy

**Shipping Policy for Muzefly.com.au**

At Muzefly.com.au, we are committed to delivering your orders promptly and efficiently. Please review the following shipping policy to understand how we process and deliver your purchases:

1. **Processing Time**:
- Orders are typically processed and dispatched within 1-2 business days after payment confirmation.
- During peak seasons or promotional periods, processing times may be slightly extended. Any such delays will be communicated to you promptly.

2. **Shipping Methods**:
- We offer several shipping methods to cater to your needs, including standard and expedited shipping options.
- The available shipping methods may vary depending on your location and the nature of the items purchased.

3. **Shipping Costs**:
- Shipping costs are calculated based on the weight of your order, the selected shipping method, and your delivery address.
- The shipping cost will be displayed at checkout before you complete your purchase.

4. **Delivery Time**:
- Delivery times may vary depending on your location and the shipping method selected.
- Standard shipping within Australia typically takes 2-8 business days for delivery.
- International shipping may take longer, usually ranging from 6-27 business days depending on the destination country and customs processing times.
- Expedited shipping options are available for faster delivery times, with delivery typically within 1-4 business days for domestic orders.

5. **Order Tracking**:
- Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
- You can use this tracking information to monitor the status and estimated delivery time of your order.

6. **Customs and Duties**:
- For international orders, please note that customs duties, taxes, and fees may apply upon importation into your country.
- These additional charges are the responsibility of the recipient and are not included in the item price or shipping cost.

7. **Delivery Address**:
- Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or misdeliveries.
- We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. **Delivery Issues**:
- In the rare event of delivery issues such as lost packages or damaged items, please contact our customer service team promptly for assistance.
- We will work with our shipping partners to resolve any issues and ensure that you receive your order satisfactorily.

9. **Contact Information**:
- If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at support@muzefly.com.au

We hope this shipping policy provides you with clarity on how we handle the shipping and delivery of your orders. Thank you for choosing Muzefly.com.au for your shopping needs!

**Return Policy for Muzefly.com.au**

We at Muzefly.com.au strive to ensure your complete satisfaction with your purchases. If, for any reason, you are not entirely satisfied with your purchase, we offer a hassle-free return policy subject to the following terms and conditions:

1. **Eligibility**:
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items, such as personalized or custom-made products, are exempt from being returned unless they are defective or damaged upon receipt.

2. **Initiating a Return**:
- To initiate a return, please contact our customer service team within 15 days of receiving your order.
- You can reach out to us via email at support@muzefly.com.au or through our customer service hotline.

3. **Return Authorization**:
- Once your return request is received and approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.

4. **Return Shipping**:
- Customers are responsible for the cost of return shipping, except in cases where the item received is defective or damaged.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.

5. **Refund Process**:
- Upon receiving the returned item and verifying its condition, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used for the purchase.

6. **Exchanges**:
- If you wish to exchange an item for a different size, color, or variant, please indicate your preference when contacting us for the return authorization.
- Exchanges are subject to availability. If the requested item is not available, we will process a refund instead.

7. **Exceptions**:
- This return policy does not apply to items purchased during promotional or clearance sales.
- We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this policy.

8. **Jurisdiction**:
- This return policy applies to customers worldwide.

9. **Contact Information**:
- If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at support@muzefly.com.au

We hope this return policy provides you with the confidence to shop with us knowing that your satisfaction is our priority. Thank you for choosing Muzefly.com.au!

Sincerely,
Muzefly Customer Service Team