Return Policy

**Return Policy for Muzefly.com.au**

We at Muzefly.com.au strive to ensure your complete satisfaction with your purchases. If, for any reason, you are not entirely satisfied with your purchase, we offer a hassle-free return policy subject to the following terms and conditions:

1. **Eligibility**:
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items, such as personalized or custom-made products, are exempt from being returned unless they are defective or damaged upon receipt.

2. **Initiating a Return**:
- To initiate a return, please contact our customer service team within 14 days of receiving your order.
- You can reach out to us via email at support@muzefly.com.au or through our customer service hotline.

3. **Return Authorization**:
- Once your return request is received and approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.

4. **Return Shipping**:
- Customers are responsible for the cost of return shipping, except in cases where the item received is defective or damaged.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item.

5. **Refund Process**:
- Upon receiving the returned item and verifying its condition, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used for the purchase.

6. **Exchanges**:
- If you wish to exchange an item for a different size, color, or variant, please indicate your preference when contacting us for the return authorization.
- Exchanges are subject to availability. If the requested item is not available, we will process a refund instead.

7. **Exceptions**:
- This return policy does not apply to items purchased during promotional or clearance sales or with the use of any discount codes.
- We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this policy.

8. **Jurisdiction**:
- This return policy applies to customers worldwide.

9. **Contact Information**:
- If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at support@muzefly.com.au

We hope this return policy provides you with the confidence to shop with us knowing that your satisfaction is our priority. Thank you for choosing Muzefly.com.au!

Sincerely,
Muzefly Customer Service Team